Frequently Asked Questions

In-stock items ship within 3–5 business days. For made-to-order and bespoke commissions, production typically ranges from 60 to 240 days, depending on scale, technique, and design complexity. A detailed schedule is confirmed once specifications are finalized.

Yes. We coordinate worldwide delivery for all orders. Shipping is complimentary within the Philippines and Spain; for all other regions, logistics are arranged according to the destination and outlined within your quotation or at checkout.

Once your order ships, you will receive a tracking number via email.

We work with a curated selection of premium natural fibers, including wool, silk, cotton, and refined blends. Material selection is guided by the desired texture, durability, and aesthetic of your project.

We recommend regular vacuuming and immediate spot-cleaning. For deep maintenance, professional cleaning is advised. Avoid prolonged direct sunlight. Detailed care instructions are included with every rug.

While we strive for accuracy, screen settings vary. Physical samples can be reviewed during a consultation to ensure absolute clarity in tone, finish, and performance.

There is no fixed minimum or maximum size. Each piece is developed according to the specific scale and proportions of your space.

Yes. Clients may provide original artwork or reference materials. Our studio collaborates closely with you to translate your concept into a rug-ready composition, advising on scale and texture to ensure the design performs beautifully in handcrafted form.

Bespoke pieces are priced per square meter based on materials, design complexity, and size. Pricing is discussed during your consultation with no obligation to proceed.

In-stock items may be returned within 14 days of delivery if in original condition. As each bespoke or made-to-order piece is crafted to specification, these items are non-returnable.

Modifications or cancellations are not possible once production has commenced. All design details, materials, and dimensions are formally approved prior to production to ensure complete clarity.

We accept Visa, Mastercard, American Express, PayPal, GCash, and direct bank transfers.

Full payment is required at the time of purchase for both catalogue and bespoke orders to initiate the production and design development phase.